Agreement and Disclosure

Palmetto First Federal Credit Union

 This Agreement is the contract that covers your and our rights and responsibilities concerning CU @ Home services offered to you. The words “you” and “yours” mean those who sign the CU @ Home application or register online. The words “we”, “us”, and “our” mean Palmetto First Federal Credit Union located at 1722 Gregg Ave. Florence SC 29501 and our phone numbers are 843-669-5619 and 1-800-252-7553.


By signing a CU @ Home Agreement and Disclosure or by completing online registration, you agree to the terms and conditions governing your and our rights and responsibilities concerning the CU @ Home electronic funds transfer service. Electronic funds transfers (EFT) are electronically initiated transactions involving your deposit and loan accounts at the Credit Union through your personal computer.



Be a member in good standing

Have a Device with Internet Access

Agree to the terms and conditions of Palmetto First Federal Credit Union’s CU @ Home Agreement and Disclosure


Online registration – Click on the Sign-Up button on the login page. Follow-the directions for registration. You must have a valid email address on file with the Credit Union to self-register.

CU @ Home Access – Upon approval of your application, you may access your account(s) from your personal computer or other device with internet access


You are responsible for the installation, maintenance and operation of any software and your computer. Palmetto First Federal Credit Union will not be responsible for any errors or failures involving any Internet Service Provider, or software installation or your computer.


Availability of CU @ Home Internet Service – CU @ Home will be available 24 hours a day, 7 days a week, 365 days a year except for those times that the system is unavailable due to back-up procedures or maintenance.


CU @ Home Services


Account information - You may review balances, and transaction history on all account(s) and sub-account(s) existing under your user name. The transaction history information may be limited to recent account information involving your accounts.


Transfers - You may make transfers to your accounts or other accounts that you are authorized on as often as you like except for those accounts with transfer limitations as disclosed when you opened the account and any amendments to that disclosure. Transfers from share and club accounts to share draft/checking accounts will be limited to a total of six (6), including transfers by Teller Connection, overdraft protection and telephone requests (Federal Regulation D) in any one month. You may transfer up to the available balance in your account at the time of the transfer, except as limited under other agreements.


Transactions involving your accounts will be subject to the terms of your Membership and Account Agreement and transactions involving a line of credit account or Home Equity Loan will be subject to your LoanLiner Credit Agreement and Disclosures or Home Equity Agreement and Disclosures, as applicable.


Request checkMinimum check amount $25.00 - you may request a check withdrawal from any share, share draft/checking, or club account (excluding Christmas, Vacation and IRA club accounts). A check will be issued payable to the member owner and all joint owners, separated by the word “or” (example: John Smith “or” Joan Smith) and mailed to the address on record at the credit union.


Stop Payment - Request a stop payment order for a check or range of checks from your share draft/checking account. Requests made after 4:00 p.m. Eastern Time will not be effective until the following business day. A CU @ Home stop payment request will serve as a substitute for a written order and a stop payment fee will apply.


E-mail - Send communications directly to the credit union. However, the credit union may not immediately receive e-mail communications that you send and the credit union will not take action based on e-mail requests until the credit union actually receives your message and has a reasonable opportunity to act. If you need to contact the credit union immediately regarding an unauthorized transaction or stop payment request, you may call the credit union at 843-669-5619 or 1-800-252-7553.


Change Password – You may select a new password for your account access at any time.


Authorized use CU @ Home  user name and password are issued to members only. However, members that are joint owners on other accounts will have access to those accounts.


User Name and Password -Your user name and password will be your CU @ Home signature and you are responsible for maintaining its confidentiality. The user name and password should be memorized and not written, in order to prevent unauthorized use and so you may report its loss or theft accurately.


Security of User Name and Password - You are responsible for safekeeping of your user name and password. You agree not to disclose or otherwise make your user name and password available to anyone not authorized to sign on your accounts. If you fail to maintain the security of your user name and password and Palmetto First Federal Credit Union suffers a loss, we may terminate your CU @ Home account services immediately. Revealing your user name and password will grant access to those accounts by unauthorized individuals.


To ensure the security of your CU @ Home account, we will return you to the log on screen if no activity has occurred within 10 minutes.


Liability for Unauthorized access – You are responsible for all transfers you authorize under this agreement. If you permit other persons to use your user name and password, you are responsible for any transactions they authorize or conduct on any of your accounts.


However, tell us at once if you believe anyone has used your user name and password or accessed your accounts through CU @ Home without your authorization. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2 business days, you can lose not more than fifty dollars ($50.00) if someone accesses your accounts without your permission. If you do not tell us within two (2) business days, after you learn of the unauthorized use of your account or user name and password, and we can prove that we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as five hundred dollars ($500.00).


If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty days (60) if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as hospital stay) kept you from telling us, we will extend the time periods.


 If you believe that someone has used your user name and password or has transferred or may transfer money from your account without your permission, call us at 843-669-5619 or (out of town) 1-800- 252-7553.


Immediately change your password, if you believe it has been compromised.


Error Resolution  - If case of errors or questions regarding your CU @ Home account call us at (local) 843-669-5619 or (out of town) 1-800-252-7553 or write to us at, Palmetto First Federal Credit Union, 1722 Gregg Ave., Florence, SC 29501.


If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.


a)Tell us your name and account number(s)


b)Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.



c)Tell us the dollar amount of the suspected error.


If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.


We will determine if an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point of sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days, if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new member.


We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.


Fees and charges  - Currently there are no fees to use  CU @ Home . All standard fees (stop payment, bill pay non-use etc.) set forth in your rate and fee schedule applies. We reserve the right to institute charges for CU @ Home  account access or transactions in the future, but only after written notification to you at least 30 days in advance.


Statements - All of your  CU @ Home  account activity will appear on your regular account statement. The Credit Union will not provide separate documentation of this activity. You may print the confirmation of each transaction from your computer screen for your records.

By signing up for [email protected], you are also signing up for electronic statement delivery. Your monthly statements will be available under the eStatements tab in homebanking.


Account Information Disclosure – We will disclose information to third parties about your account or the transfers you make:


As necessary to complete transfers:


To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;


To comply with government agency or court orders;


If you give us your express permission


Credit Union Liability for Failure to Make TransfersIf we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable for instance:


·        If through no fault of ours, you do not have enough money in your account to make the transfer, your account is inactive, or the transfer would go over the credit limit on your line of credit, if applicable


  • If you used the wrong password or you have not properly followed any applicable computer, or Credit Union user instructions for making transfer and bill payment transactions


·        If your computer fails or malfunctions or the  CU @ Home  service was not properly working and such problem should have been apparent when you attempted such transaction


·        If circumstances beyond our control (such as fire, flood, telecommunication outages, or strikes, equipment or power failure) prevent making the transaction


·        If the funds in your account are subject to an administrative hold, legal process or other claim


·        If you have not given the Credit Union complete, correct and current instructions so the Credit Union can process a transfer or in the event we receive conflicting information


·        If the error was caused by a system beyond the Credit Union’s control such as telecommunications system or Internet Service provider


·        If there are other exceptions as established by the Credit Union


Termination of Electronic Fund Transfer Services – You agree that we may terminate this Agreement and your electronic fund transfer services, if you or any authorized user of your  CU @ Home  services, or password breach this or any other agreement with us; or if we have reason to believe that there has been an unauthorized use of your Accounts or password.


You or any other party to your account can terminate this Agreement by notifying us in writing. Termination of service will be effective the first business day following receipt of your written notice. Termination of this Agreement will not affect the rights and responsibilities of the parties under this Agreement for transactions initiated before termination. CU @ Home  services may be terminated to those members that cause a loss to the Credit Union.


Notices – The Credit Union reserves the right to change the terms and conditions upon which this service is offered. The Credit Union will mail notice to you at least thirty (30) days before the effective date of any change as required by law. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.


Enforcement – You agree to be liable to the Credit Union for any liability, loss or expense as provided in this Agreement that the Credit Union incurs as a result of any dispute involving your accounts or services. You authorize the Credit Union to deduct any such liability, loss, or expense from your account without prior notice to you.


Governing Law – This Agreement shall be governed by and construed in accordance with all applicable federal laws and all applicable substantive laws of the State of South Carolina where you opened your account and the By-laws of the Credit Union as they now exist or may hereafter be amended. You understand that we must comply with these laws, regulations, and rules. You agree that if there is any inconsistency between the terms of the Agreement and any applicable law, regulation, or rule, the terms of this Agreement will prevail to the extent any such law, regulation, or rule may be modified by agreement between us.


  1. I agree to the terms and conditions of the CU @ Home Internet Financial Services and the terms, conditions, and agreements that govern my account or joint accounts as noted in the Palmetto First Federal Credit Union’s disclosures, including but not limited to, Membership and account agreement, Terms and Conditions, Electronic Transfers, Funds Availability and Truth in Savings”.


  1. I am responsible for all CU @ Home transactions and the confidentiality of my USER NAME and PASSWORD.



  1. I agree that I will change my Password and contact the credit union immediately if an unauthorized person obtains access to my password.


  1. All monetary transactions will be subject to available funds on my account(s).



  1. I understand that this agreement is subject to change with proper written notification by Palmetto First Federal Credit Union, at least 30 days prior to the effective date of the change(s), or as otherwise provided by law.



Palmetto First Federal Credit Union may terminate or restrict CU @ Home transactions without notice, and I may terminate this agreement, at any time, by giving written notice and verification.