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Aventa Credit Union Online Service E-Sign Disclosure and Consent
The Online Service E-Sign Disclosure and Consent (Disclosure), applies to all Communications for those products, services and Accounts offered or accessible through the Online Service, or a mobile application used to access the Online Service, that are not otherwise governed by the terms and conditions of an electronic disclosure and consent.
The words we, us, and our refer to Aventa Credit Union (Aventa), and the words you and your mean you, the individual(s) or entity identified on the Account(s). As used in this Disclosure, “Account" means the account(s) you have with us now or in the future, including ones which you open through the Online Service. Communication means any member account agreements or amendments thereto, monthly billing or account statements, tax statements, disclosures, notices, responses to claims, transaction history, privacy policies and all other information related to the product, service or Account, including but not limited to information that we are required by law to provide to you in writing. Online Service means Aventa’s online banking service.
1. Scope of Communications to be Provided in Electronic Form. You agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to receive electronic communications and transactions includes, but is not limited to:
- All legal and regulatory disclosures and communications associated with the Account, or the product or service available through the Online Service for your Account. As an example, Aventa may send by email legally required notification of changes to terms and conditions related to your Account(s) or the Online Service.
- Notices or disclosures about a change in the terms of your Account or associated Account feature and responses to claims.
- Privacy policies and notices.
Your consent to receive electronic Communications does not automatically enroll you in E- Statements. You must separately confirm that you would like to stop receiving paper account statements (and any other types of Communications we may include in E-Statements) by U.S. Mail.
2. Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in electronic form will be provided by one or more of the following methods: (1) via email, (2) by access to a web site that we will designate in an email notice we send to you at the time the information is available; (3) to the extent permissible by law, by access to a web site that we will generally designate in advance for such purpose; or (4) by requesting you download a PDF file containing the Communication.
3. How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form by contacting us at 1.800.555.6665. Withdrawal of consent for E-Statements will result in a fee per statement per account (please refer to the Cost Recovery Schedule).
4. How to Update Your Records. It is your responsibility to provide us with accurate and complete email address, contact, and other information related to this Disclosure and your Account(s). You can update information (such as your email address) by using the Online Service or by contacting us at 1.800.555.6665.
5. Hardware and Software Requirements. In order to access, view, and retain electronic Communications from us, you must have:
- the latest version of your internet browser to access your Account through Online Banking;
- local, electronic storage capacity to retain our Communications and/or a printer to print them;
- a valid email account and software to access it;
- an up-to-date device or devices (e.g., computer, smartphone, tablet, etc.) suitable for connecting to the Internet; and
- software that enables you to view files in the Portable Document Format ("PDF").
6. Requesting Paper Copies. You should not expect to receive a paper copy of any Communication, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, contact us by telephone on 800.555.6665 or by coming into a branch. We may charge you a fee, of which we will provide you prior notice, for the delivery of paper copies of any Communication provided to you electronically pursuant to this authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.
7. Communications in Writing. All Communications in either electronic or paper format from us to you will be considered in writing. You should print or download and save, for your records, a copy of this Disclosure and any other Communication that is important to you.
8. Federal Law. You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
9. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.
10. Email Address of Record for Accounts with Joint and/or Multiple Owners. You are able to provide an email address for each account owner at the time of new account set up or during maintenance on the account. Only one account owner's authorization is required to enroll in E-Statements.
For purposes of electronic notification, you will need to designate one of the existing email addresses associated with a joint or multiple owner account as the email address of record. The email address of record will be the only email address that electronic notification will be sent to when Account documents are available for viewing.
The email address of record must be the email address of an account owner who has authority to make transactions and act on behalf of the account. For example, you may not designate the email address of a minor, incompetent or deceased individual as the email address of record.
11. Interested Parties. If you have designated one or more interested parties to receive copies of your account statements or other documents, they will continue to receive copies of such documents via U.S. Mail.
12. Acceptance and Consent. By consenting to this Agreement, you agree to the following statements:
I have read, understand and agree to be bound by the Disclosure above and consent to receive electronic documents according to the process described above. I understand that I may incur costs, including but not limited to charges from my internet service provider, in accessing and/or viewing such document(s).
I understand and agree that: (a) certain documents will continue to be delivered to me via U.S. Mail that are not included in the E-Statements program and that in the future some or all of these documents may be made available for me to view online in accordance with this Disclosure; (b) my consent to view documents electronically does not automatically expire and is not limited as to duration; (c) Aventa may revoke my participation in the E-Statements program at any time at their discretion; (d) Aventa will not be liable for any loss, liability, cost, expense, or claim for acting upon this authorization or arising from my use of the product or services provided pursuant to this Disclosure; and (e) inserts that may be provided along with my statements contain important information or disclosures concerning my account and I agree to review such inserts in a timely manner.
Please note that consenting to receive Communications under this Disclosure will not automatically enroll you in E-Statements.
Aventa Credit Union Online Banking Disclosure
Please read this Online Banking Disclosure carefully and keep it for future reference. This disclosure contains your rights and obligations for Online Banking, and how it is regulated, controlled, or impacted by several different government regulations. This Disclosure defines the terms that apply to your use of the Online Banking product.
By using Online Banking, you agree to be bound by this Disclosure and its terms and conditions. Online Banking allows you to make transfers, inquiries, and loan advances on your credit union accounts. To transact business, you will need a Password and User ID. Bill Pay, an additional feature, is available for free; please see the Bill Pay Disclosure for terms and conditions related to that product.
Online Banking is generally available twenty four (24) hours per day, seven (7) days per week, three hundred and sixty five (365) days per year. However, Online Banking may be interrupted for short time periods for data processing and or periodically for servicing or updates. Aventa will do its best to make you aware of scheduled maintenance.
The types of transactions Online Banking is capable of handling are indicated below. Some of these transactions may not apply to your Account.
Online Banking can be used to do the following:
- Obtain various account information related to your Accounts including current balances, dividends posted, loan interest and payoff balance, and due dates;
- Obtain account history;
- Transfer funds;
- View copies of cleared checks;
- Sign up for and access to E-Statements ;
- Receive account Alerts;
- Export account history and information into Quicken and QuickBooks;
- Obtain tax information, including interest paid and dividends earned;
- Access your credit card balance and history;
- Edit or update your member information/profile;
- Other enhancements, transactions, inquiries or calculations that may be made available on the Online Banking system from time to time.
With online Alerts, you can ask us to send you automated messages about your account to either your email address or to your mobile device. Each Alert becomes effective after you setup and activate it in the Alerts menu.
You can manage the types of your Alerts, and you can suspend or stop any Alert at any time. We reserve the right to change the types of Alerts available or terminate Alert service at any time without notice to you. Alerts are not encrypted, so anyone with access to your email or mobile device will be able to view your Alerts and their contents. Depending upon which Alerts you select, they may include information such as your account balance, payment due date, or other account-related information.
Alerts are normally processed daily. Alert information may also be subject to other time lags and/or delays. We do not guarantee the delivery, timeliness nor accuracy of any Alert, whether within or outside our control. In requesting Alerts, you agree that the Alert service is a courtesy to you, and as such the Credit Union will not be liable for any delays, failure to deliver, or misdirected delivery of any Alert; any errors in Alert contents; or any actions you or anyone else may take or not take in reliance on an Alert.
Alerts are sent to the email address and mobile device number you specify. If you change your email address or mobile device number, you are responsible for informing us of the change.
All online users are required to set up Challenge Questions which provides added security to help prevent fraud when you access your Aventa Account(s) with Online Banking. Your answers validate your identity. You can change your answers at any time.
You agree to the following limitations when you use Online Banking.
Information concerning your Accounts may only be obtained through a computer and modem, workstation setup, or similar devices that meet certain specifications to access the Internet.
Aventa may set up a lock out feature which may deny access if there are too many invalid password attempts or other irregular transactions on the account.
Limits on Transfers and Transactions
Regulation D sets a transaction limit on any type of savings Accounts. During any calendar month, you may not make more than six (6) transfers from any share account, savings account, club account, or money market account to your other accounts or to a third party by means of an online transfer or other preauthorized electronic funds transfer, automatic transfer, overdraft transfer, telephone transfer, request transmitted via facsimile or transfer initiated through automated telephone response service. This limitation does not apply to transactions conducted at ATMs, in person or by mail. Internal transfers to make payments to your loan accounts and requests for withdrawals by check made payable to you are also excluded from this limitation. When the maximum of six (6) transfers has been reached, no additional transfers will be processed and you may be charged a fee.
Limits to Available Balance
You may not exceed the Available Balance in your Account on the day that a transfer is made. Aventa reserves the right to refuse any transaction that would draw upon insufficient or unavailable funds, lower an account balance below the required amount, or otherwise require Aventa to increase its required reserve on the Account. Overdraft protection is not automatically triggered to cover insufficient funds transactions. Aventa reserves the right to limit the frequency and dollar amount of any transaction at any time for security reasons.
All online transactions will be detailed in your statement, whether you receive them in paper or electronic form.
Information about Cookies
You will need a personal computer or similar device. You are responsible for the installation, maintenance and operation of your device. Aventa will not be responsible for any errors or failures involving any technological difficulty or failure of your device, equipment, software, or hardware.
Consumers Liability for Unauthorized Transfers; Reporting
Contact Aventa at once if you believe your online Password has been lost or stolen, that someone has transferred or may transfer money from your account without your permission that your account has been compromised in some fashion, or that any other unauthorized electronic fund transfer has been or may be made.
Your password should remain confidential and should not be written near your computer or disclosed to a third party. You agree not to make your password available to anyone not authorized to sign on your accounts. If you authorize anyone to use your password that authority shall continue until you specifically revoke such authority by changing the password. If you fail to maintain the security of any password and the credit union suffers a loss, we may terminate any or all of the services under this Disclosure as well as any other credit union Account or service you may have. You understand and agree to pay and be responsible for, and indemnify Aventa from, all transactions initiated by you or anyone to whom you disclosed your password purposely or inadvertently. In addition to your liability for any indebtedness created through the use of Online Banking, Aventa may at its sole option elect to also hold a user of Online Banking, if other than you, liable for any transactions or indebtedness charged to your Account(s) through the use of Online Banking. The obligation of two or more parties will be joint and several.
If you notify us within two (2) business days after learning of the loss or theft of the access device, your liability shall not exceed the lesser of $50 or the amount of unauthorized transfers that occur before notice to Aventa. (2) Timely notice not given. If you fail to notify Aventa within two business days after learning of the loss or theft of the access device, your liability shall not exceed the lesser of $500 or the sum of: (i) $50 or the amount of unauthorized transfers that occur within the two business days, whichever is less; and (ii) The amount of unauthorized transfers that occur after the close of two (2) business days and before notice to Aventa, provided Aventa establishes that these transfers would not have occurred had you notified Aventa within that two-day period.
In Case of Errors or Questions About Your Electronic Transfers, Telephone us at 719.482.7600 or 800.555.6665 or Write us at 2735 Dublin Blvd, Colorado Springs, CO 80918 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
If Aventa does not complete a transfer to or from your Account on time and in the correct amount according to our Agreement with you, we may be liable for your losses or damages.
Change in Terms
The Rules and Regulations governing your Account may be revised or amended by Aventa.
Subject to any notice required by law, we reserve the right to change any of the terms of the Disclosure and/or terminate your right to use Online Banking at any time, for any reason.
This agreement shall be construed and interpreted in accordance with the laws of the state of Colorado, except to the extent that federal law applies. It is also governed by the bylaws of the credit union, and local clearing house rules as amended from time to time.
Access to Online Banking is subject to Aventa approval, and subject to withdrawal, suspension or termination by Aventa at any time, without prior notice to you. By your use of Online Banking you are acknowledging your agreement to the terms and conditions set forth in this Disclosure, and agree to indemnify and hold Aventa harmless from any and all loss, cost, expense or damage stemming from your use or misuse of Online Banking, and any harmful computer code introduced by you into any credit union systems.
As with all financial transactions, users exercise discretion when using Online Banking. The following suggestions may be helpful:
- Compare your records with the account statements you receive.
- Carefully read account information displayed on-screen and compare it with your records and account statements.
- Protect the secrecy of your password. Do not tell anyone your password. Do not write your password where it can be discovered. For example, do not keep a note of your password in your wallet or purse, or on or near your computer.
- Prevent others from seeing you enter your password by using your body to shield their view.
- Protect your computer by installing antivirus software of your choice. Keep your antivirus software up to date.
If your password is compromised, promptly notify us as detailed above.