Cooperative Center Federal Credit Union

Online Banking Electronic Funds Transfer

Disclosure and Agreement

This Online Banking Electronic Funds Transfer Disclosure and Agreement ("Agreement") governs  the use of Cooperative Center Federal Credit Union Online Banking including Online Bill Payment.  By using Online Banking, you confirm that you have requested Online Banking and that you consent to the terms of this Agreement.


"Account" means any Cooperative Center Federal Credit Union account or loan of yours on which you conduct transactions using Online Banking. "You" refers to the member, joint owner or authorized person using Online Banking. "Credit Union", "we" and "us" refer to Cooperative Center Federal Credit Union.

The terms of this Agreement are in addition to any account or loan agreements you have with the Credit Union.

Required Equipment and

To use Online Banking, you will need a computer with internet access and a web browser. Our Online Banking program works with the following browsers: Google Chrome (versions 38.0 and above) Microsoft Internet Explorer (versions 11.0 and above) Mozilla Firefox (versions 34.0 and above) Safari (versions 7.1 and above) Microsoft Edge (versions 25.0 and above). You will also need your member number and a temporary password. For an initial temporary password please call the Credit Union at 510-845-6428. You are responsible for the maintenance, installation and operation of your computer, internet access, web browser and other software. The Credit Union will not be responsible or liable for any errors or failures that result from the malfunction of your computer, internet access, web browser or software. The Credit Union does not guarantee the  safety or security of any online system.


Keep your safe and secure. The credit union and staff would not at any time, ask for your logon password. If anyone requests this information, the customer should contact the credit union immediately. Memorize it and do not write it down. If you give your Online Banking to another person, you are authorizing them to use and withdraw funds from your accounts and you are responsible for  all transactions they initiate on your accounts. If you believe an unauthorized person has gained access to your , notify the Credit Union immediately and change your . Your failure to maintain the security of your accounts could result in losses the credit union will not cover. Please see "Your  Liability for Unauthorized Transactions" below.


To use Online Banking, you must have at least one Credit Union share account. You can use Online Banking to access any of your Credit Union share accounts (including regular share, share draft, money market and certificate accounts) and loans. The Credit Union reserves the right to deny access to accounts or deny transaction requests but will notify you if this is the case unless emergency circumstances prevent us from notifying you.

Available Services

You can use Online Banking for the following transactions:

  1. Transfer funds between your accounts (other than certificate accounts).
  2. Obtain account balances
  3. Obtain account transaction history for as long as your account has been using bill pay.
  4. Obtain loan balances
  5. Transfer funds from accounts to make loan payments
  6. Obtain loan advances on open-end credit plans (credit cards, home equity credit lines, personal credit lines) that you have in good standing with credit available in the form of a transfer of the advance to any account of yours that you designate.
  7. Pay bills.
  8. Obtain copies of checks
  9. Order your personal checks

Transaction Limits

Online Banking transfers out of accounts other than share draft (checking) accounts are limited to six per month consistent with Federal Reserve Regulation D. Online Bill Payments count toward the six- per-month limit.

All transfers and payments are limited to available funds or credit. Please refer to the Credit Union's published Funds Availability Policy and any deposit hold notices you receive from the Credit Union for information about when non-cash items deposited to your accounts will be available. Online Banking transactions are processed in real time. As soon as you initiate a transfer, the funds are deducted from the designated account. See the Online Bill Payment section for information about when Online Bill Payments are deducted from your account.

Additional Information about Online Bill Payment

You can order bills to be paid immediately or you can schedule future payment dates to take place up to 30 days after the date you schedule the payment.

You can set up recurring payments (where a set amount is sent to a designated creditor on a specific day each month) or make one-time payments (where you specify a single amount and date for each payment).

Funds to make Online Bill Payments are withdrawn from the account you designate on the date you schedule for the payment. If the date you schedule is a Saturday, Sunday or federal holiday, the payment will be withdrawn on the business day prior to the scheduled payment date. If you request an immediate payment, the payment will be withdrawn from your account on the business day following the day on which you request the payment. If the designated account does not have available funds or available overdraft protection on the scheduled payment date, the payment will  not be made. The Online Bill Payment system will not go back on subsequent days and check for available funds to make the payment.

If you do not provide all required payee information when setting up an Online Bill Payment, the payment will not be made. You can cancel an Online Bill Payment by following the system instructions for canceling your request, as long as you submit your cancellation at least one business day prior to the date the payment is scheduled to be withdrawn from your account.

Once withdrawn from your account, Online Bill Payments cannot be canceled and you must resolve any disputes directly with the payee.

The Bill Payment system will tell you how many days it will generally take the payment to reach the payee. The number of days provided by the system is an estimate and not a guarantee that your payee will receive the payment at any particular time. If the payee accepts electronic payments, the payment will generally reach the payee within two business days after the payment is withdrawn from your account. If the payee requires check payments by mail, the payment will generally reach the payee within seven business days after the payment is withdrawn from your account.

The first time you pay a payee using Online Bill Payment, you should set up the payment at least eight business days prior to its due date. Payees may change the payment methods they will accept from time to time.

You are responsible for the timeliness and accuracy of your Online Bill Payment requests. The Credit Union will not be responsible for late or missed bill payments unless we fail to accurately follow the instructions you submit to us. We are not  responsible for payments lost, misdelivered or delivered  late by the postal service. We are not responsible for payee posting delays or errors. If a late or misdirected payment results solely from our failure to accurately follow your payment instructions, our liability will be limited to the amount of the late fee and interest you are required to pay the payee as   a result of our error. Should your credit standing be harmed as a result of our error in following your payment instructions, our responsibility is limited to confirming to the payee and any consumer reporting agencies that the payment problem was the result of our error.

It is your responsibility to confirm that your payees will accept Online Bill Payments.

Disclaimer of Warranties

Online Banking and Online Bill Payment and related documentation are provided "as is", without warranty of any kind, express or implied. Any implied warranty of merchantability or fitness for a particular purpose are expressly disclaimed. The Credit Union's liability to you related to use of  Online Banking (including Online Bill Payment) is limited to that provided under the federal Electronic Funds Transfer Act and its implementing regulation, Federal Reserve Regulation E.

Your Liability for Unauthorized Transactions

You could lose all the money in your account(s) plus your maximum overdraft line of credit (if you have one) as a result of unauthorized transactions. Contact the Credit Union IMMEDIATELY if you believe your or account number(s) have been subject to access by an unauthorized person or you believe there has been unauthorized activity. Call us at 510-845-6428. Remember that the Credit Union is a member-owned cooperative and all members benefit if unauthorized electronic fund transfer claims are kept to a minimum.

Telephoning us is the best way to keep your possible losses down. If you notify us within 2 business days after you learn of the unauthorized access to your or an unauthorized transaction, you can lose up to $50. If you do not tell us within 2 business days after you learn of the unauthorized access to your or an unauthorized transaction, and we can prove we could have stopped someone from accessing your account(s) without permission if you had told us sooner, then you could use as much as $500.

If your statement shows transactions or payments that you did not make, tell us immediately. If you  do not tell us within 60 days after we sent you the FIRST statement on which unauthorized activity appeared, you may not get back any of the money you lost after the 60 days if we can show that we could have stopped the transaction(s) if you had told us on time.

If a good reason such as a long trip or a hospital stay kept you from telling us, we will extend the time periods.

You agree to assist the Credit Union in our efforts to recover any funds that were transferred or paid without your permission. Please note that anyone whom you allow to use Online Banking is considered your authorized user and you are responsible for all of that person(s) transactions, even   if they exceed the scope of permission you gave them to use your accounts. We are not responsible for agreements between you and third parties governing use of your accounts.

In Case of Errors or Questions About Electronic Funds Transfers

In case of errors or questions about Online Banking, notify us at once. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.

Telephone us at (510) 845-6428 or Write to us at Cooperative Center Federal Credit Union, 2001 Ashby Avenue, Berkeley, CA 94703 Attn: member services or E-mail us at [email protected]

Contact us as soon as you can, if you think a statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. When you contact us:

  1. Tell us your name and account number (if any).
  2. Describe the error or transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or you need more information.
  3. Tell us the dollar amount of the suspected error.

If you submit your inquiry orally, we may require that you send us your complaint or question in writing within 10 business days. If you do not follow up an oral question or complaint in writing after we ask that you do so, we are not required to credit your account while we investigate.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we  will credit your account within 10 business  days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

For errors involving new accounts, point-of-sale or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts we may take up to 20 days to credit your account for the amount you think is in error. We will tell you the results within three  business days after completing our investigation. If we decide that there was no error, we will send  you a written explanation. You may ask for copies of the documents that we used in our investigation.

Disclosure of Information to Third Parties

With respect to Online Banking transactions, we will disclose information to third parties about your account, your transactions and your payments in the following situations.

  1. When necessary to complete transactions and bill payments you initiate;
  2. To verify the existence and condition of your account to a third party such as a consumer reporting agency;
  3. To comply with laws, government agency rules or orders, court orders or officials having legal authority to request information;
  4. To third parties with whom we have contracted to provide Online Banking services;
  5. You have given us written permission.

Please refer to the Credit Union privacy policy for more information about our maintenance of the privacy of your personal and financial information.


The Credit Union does not impose fees on our account holders for use of Online Banking or Online Bill Payment. However, your accounts and loans remain subject to fees as stated in the applicable loan and account agreements and the Credit Union Fee Schedule.

Changes in Terms

The Credit Union may change the terms of this Agreement by giving you notice required by law. If you do not submit a written request to terminate the service(s) affected by the change in terms notice, you will be deemed to have consented to the changes.

You and the Credit Union can agree to change the terms of this Agreement in the form of a writing signed by both you and an authorized Credit Union employee.

The Credit Union reserves the right to impose limits on the frequency or dollar amount of Online Banking transactions and Online Bill Payments.

No oral statement by a Credit Union employee will alter the terms of this or any other Agreement you have with the Credit Union.

Address Changes

You agree to notify the Credit Union promptly of any changes to your name, physical address, mailing address or e-mail address.

Liability for Failure to Complete Transactions

If we do not complete an Online Banking transaction or an Online Bill Payment on time or in the correct amount, we will be liable for your direct losses or damages. However, there are some exceptions. We will not be liable, for instance, if:

  1. Through not fault of ours, you do not have enough money or available credit to complete the transaction;
  2. The Online Banking system is not working properly and you know about the problem when you initiated the transaction;
  3. Circumstances beyond our reasonable control (such as fire, flood or failure of the central data processing system) prevent the transaction despite our reasonable precautions;
  4. Your has been reported as compromised and we have blocked its use;
  5. Other circumstances of which we may notify you by law.

In no event will we be liable for indirect, consequential or punitive damages.

Meeting Your Obligations

All owners of accounts and all obligors on loans accessed via Online Banking are individually and jointly responsible for complying with the terms of this Agreement. If your use of Online Banking results in your becoming indebted to the Credit Union, you agree to pay what you owe us upon our demand. If you do not do so, you agree to pay all reasonable collection costs we incur prior to taking legal action. If we take legal action to collect what you owe, you agree to pay our reasonable attorney(s) fees in addition to any other remedy the court finds proper. No release from obligations under this Agreement will be valid unless it results from an order of a court of competent jurisdiction or a release signed by an authorized agent of the Credit Union.

Documentation of Transactions

Online Banking allows you to download and print transaction confirmations, and you can use Online Banking to review your transaction history. Your periodic statements will also show Online Banking transactions. Any account on which you have electronic funds transfer activity will receive a monthly periodic statement.

Business Days

Our business days are Monday through Friday excluding holidays.

Governing Law

This Agreement is governed by federal law including but not limited to the Electronic Funds Transfer Act and Federal Reserve Regulation E, and by non-conflicting law of the State of California.


Online Banking may be terminated if you do not use Online Banking for 6 consecutive months. Any transactions authorized prior to termination will be completed as instructed. You can ask us to terminate Online Banking at any time. Termination of Online Banking by you or us will not relieve  you of your obligations with respect to transactions authorized prior to termination.

Contacting Us

You may telephone (510) 845-6428

You may write Cooperative Center Federal Credit Union, 2001 Ashby

Avenue, Berkeley, CA 94703.

You may e-mail [email protected]